Terms of participation of the AWA
Terms of Participation
Please register early for your seminar. We will confirm registrations in the order they are received.
We will send you the invoice by post approximately two weeks before the seminar begins. The participation fee includes the documents referred to in the tender as well as drinks and refreshments.
If you cancel your registration no less than two weeks before the seminar is due to start we will charge a handling fee of 100 euros. This fee applies to cancellations of seminars offered by AWA FOREIGN TRADE ACADEMY and AWA AUSTRIA. Cancellations relating to seminars of AWA SUISSE are subject to the same conditions and are charged a handling fee of CHF 100.
Seminars cancelled one week before they are due to take place will incur a cancellation charge equivalent to half the participation fee. This also applies to seminars held by AWA AUSTRIA and AWA SUISSE.
No reimbursements are made for cancellations received seven days or less before the seminar starts.
Cancellation on our part
Registered participants may be substituted at no extra cost. Should we have to cancel the seminar for an important reason (e. g. illness of the trainer), we will refund the entire fee. Other claims are expressly excluded.
Cancellation due to Coronavirus
Your booking remains valid under the normal cancellation conditions, unless your AWA seminar is affected by the event ban in the corresponding federal state. In this case, you are entitled to cancel the event free of charge. In such cases, please contact the AWA team and provide us with official proof.
Merely existing personal concerns on your part do not justify a right to cancel free of charge.
In view of the current developments of the coronavirus, please understand that legal or official regulations may oblige us to cancel your booked event at short notice. In this case, the AWA is entitled to offer an alternative form of event, e.g. in the form of an online format. Under certain circumstances, the event date may also be affected by the change. Should it not be possible for us to offer an alternative service for an important reason, both the AWA and you shall be entitled to cancel the event free of charge. No further claims can be made.
Note on the cancellation of our in-house trainings
In view of the dynamic situation, please understand that we may have to comply with legal or official regulations and that your booked in-house training may be cancelled at short notice. In this case, the AWA is entitled to offer an alternative form of training, e.g. in the form of an online format (webinar). Under certain circumstances, the training date may also be affected by the change. Changes to the format or the training date for reasons of compliance with the Corona protection measures do not entitle the AWA to reduce benefits or to cancel. No further claims can be made.
The judicial venue for seminars of AWA FOREIGN TRADE ACADEMY shall be Münster in Westphalia/D.
Dispute resolution / Online dispute resolution
The European Commission provides an online dispute resolution platform (OS) which you can find here. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.