Terms of participation of the AWA
Terms of Participation
Please register early for your seminar. We will send registration confirmations to our seminar participants in the order in which we receive the registrations.
The invoice will usually be sent to you about two weeks before the seminar begins. The participation fee includes the services described in the invitation to tender.
In the event of cancellation up to two weeks before the start of the seminar, we will charge a processing fee of 100 euros. This fee applies to all AWA AUSSENWIRTSCHAFTS-AKADEMIE GmbH seminars as well as to seminars held under the associated AWA AUSTRIA brand. The handling fee for a cancellation in the mentioned period for seminars under the brand AWA SUISSE is 100,- CHF.
If you cancel your booked seminar up to one week before the seminar starts, AWA reserves the right to charge half the participation fee. This also applies to seminars under the AWA AUSTRIA and AWA SUISSE brands.
From seven days prior to the start of the seminar, the entire fee must be paid. Substitute participants can be provided without additional costs.
Cancellation on our part
In the event that we have to cancel the seminar for an important reason (e.g. illness of the lecturer), we will refund the entire fee. Other claims cannot be asserted.
Cancellation due to Coronavirus
Your booking remains subject to the normal cancellation conditions, unless your AWA seminar is affected by the event ban in the relevant federal state. Then you are entitled to cancel the event free of charge. In such cases, please contact the AWA team and provide us with official proof.
Only existing personal concerns on your part do not justify a right to cancel free of charge.
Against the background of the current developments of the coronavirus, please understand that legal or official requirements may oblige us to cancel your booked attendance event at short notice. In this case, AWA is entitled to offer an alternative event format, e.g. in the form of an online format. Under certain circumstances, the event date may also be affected by the change. If we are unable to offer an alternative service for an important reason, both AWA and you are entitled to cancel the event free of charge. Further claims cannot be asserted.
Note on the cancellation of our in-house trainings
In view of the dynamic situation, please also understand with regard to our in-house trainings that we may have to comply with legal or regulatory requirements and that your booked in-house training could be cancelled at short notice. In this case, AWA is entitled to offer an alternative training format, e.g. in the form of an online format (webinar). Under certain circumstances, the training date may also be affected by the change. Changing the format or the training date for reasons of compliance with corona protection measures does not entitle the participant to any service reductions or cancellations. No further claims can be made.
The judicial venue for seminars of AWA FOREIGN TRADE ACADEMY shall be Münster in Westphalia/D.
Privacy notice webinars
In the following, we provide you with privacy notices regarding our webinars.
Scope of processing
When registering for our seminars/webinars, we collect the following data:
- Last name, first name,
- Company affiliation,
- Address/billing address,
- telephone number,
- e-mail address,
- possibly food intolerance
To participate in a webinar, you will receive an email from us to which we will send, among other things, the invitation link to the webinar. We have collected your e-mail address as part of the registration for a webinar. To participate in a webinar, you must provide your name and e-mail address. Your information is stored in reports about webinars that have taken place. The reports can be viewed by us in the administration area of the webinar provider.
Purpose of processing
The participation information you provide will be used for the purpose of your participation in the webinar. We also need the information to verify that you participated in the webinar. This is necessary for invoicing purposes. Email addresses provided will not be further processed. Transmitted video and audio data are processed for the purpose of conducting the webinar and recording it (see "Consent to recording webinars/hybrid conferences under Conditions of participation seminars/webinars").
Legal basis for the processing
The legal basis for the processing is Art. 6 (1) lit. b DS-GVO, performance of an existing contract. Webinars that are handled via the provider "GoToWebinar - GoToMeeting" (LogMeIn) are recorded by default. In case of technical problems, the recording can be sent to a participant afterwards.
Execution of the webinars
Webinars are conducted via the webinar software providers "GoToWebinar - GoToMeeting" (LogMeIn) and "Microsoft Teams".
If participants take part in a webinar via "GoToWebinar - GoToMeeting" (LogMeIn), the microphones are always muted. There is also no camera transmission on the part of the participants.
"GoToWebinar - GoToMeeting"
LogMeIn's "GoToMeeting/GoToWebinar" software is used for the webinars. Within the scope of this use, LogMeIn Ireland Limited, The Reflector 10 Hanover Quay, Dublin 2, D02R573, Ireland (hereinafter "LogMeIn") provides services for conducting video and telephone conferences and webinars (hereinafter "online meetings").
LogMeIn may also process your data in third countries. Insofar as processing takes place in the USA, the provider's certification under the EU-US Privacy Shield serves as a guarantee of compliance with European data protection law. The certificate can be accessed at https://www.privacyshield.gov/participant?id=a2zt0000000013fAAA. The transfer to other third countries is based on EU standard contractual clauses. For more information, see the provider's page at https://www.logmeininc.com/legal/privacy/international#data-transfers.
The "Teams" software from Microsoft is also used for the webinars.
(1) Microsoft Teams is part of Microsoft Office 365. Microsoft Teams is a collaboration tool that also includes a video conferencing function. Microsoft Office is software produced by Microsoft Corporation, One Microsoft Way Redmond, WA 98052-6399 USA.
(2) Microsoft Teams is part of the cloud application Office 365, for which a user account must be created. Likewise, Microsoft reserves the right to process Customer Data for its own business purposes. This represents a data protection risk for Microsoft Teams users. We have concluded data protection agreements and EU standard contracts with the provider Microsoft to guarantee a minimum level of data protection. Please note that we have no influence on Microsoft's data processing activities. To the extent that Microsoft Teams processes personal data in connection with Microsoft's legitimate business operations, Microsoft is an independent data controller for such use and, as such, is responsible for compliance with all applicable laws and obligations of a data controller.
(3) For more information about the purpose and scope of Microsoft Teams' data collection and processing, please see Microsoft's privacy statement at privacy.microsoft.com/en/privacystatement and Microsoft Teams' privacy statement at docs.microsoft.com/en/microsoftteams/teams-privacy. You can also find more information about your rights in this regard there. Microsoft also processes your personal data in the United States. EU standard contracts with Microsoft on Office 365 and Teams have been concluded to guarantee an adequate level of data protection. You can access the EU standard contractual clauses at https://eurlex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2010:039:0005:0018:DE:PDF
Consent to record webinars/hybrid conferences
In some cases, our webinars are recorded or streamed to allow for non-present participation. When broadcasting or recording a webinar, it may happen that the audience with voice is also streamed or recorded. This is the case, for example, with requests to speak in discussions. By registering for a webinar, you simultaneously consent to the recording. Your consent is a prerequisite for participation in the webinar. If you do not agree, please refrain from speaking in the webinar or cancel your booking.
Consent to recording also applies in particular to hybrid conferences, where continuous streaming of the event and recording are an integral part of the format.
Dispute resolution / Online dispute resolution
The European Commission provides an online dispute resolution platform (OS) which you can find here. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.